30-DAY RETURN POLICY
We appreciate your commitment to our mission to provide the very best health and wellness technologies the world has to offer. Our goal is to find the right product to suit your particular health, sleep and wellness criteria.
Neustar Wellness Choices offers a 30 day return policy on most items we sell. Please see below for further details.
We would be happy to return any products purchased from our online store if the product is unused and in its original packaging. Due to hygienic reasons, we are unable to accept returns on pillows, pillow protectors and mattress protectors.
Note that returns are subject to a 15% restocking fee and all shipping and delivery fees are the responsibility of the customer.
We would be happy to return any product purchased from any of our retail stores if the product is unused and in its original packaging. Simply bring your product and its accompanying invoice to the original store you purchased the product from for return or exchange.
Due to hygienic reasons, we are unable to accept returns on pillows, pillow protectors and mattress protectors.
As per our Floor model agreement, floor models and demonstration items are final sale and are not applicable for exchange or return.
Note that returns are subject to a 15% restocking fee.
For an IntelliBED warranty request please fill out the IntelliBED Warranty Form.
For any Sauna/Massage Chair/Hypervibe defect that you feel falls under the manufacturer’s warranty coverage, please submit a technical support request.
For any other product defect that you feel falls under the manufacturer’s warranty coverage, please contact the nearest store for instructions.
- Inada Massage Products (PDF)
- Lifespace Infrared Saunas (PDF)
- TEMPUR-Pedic Matresses (PDF)
- EOS Massage Products (PDF)
We apologize that you are having trouble with your purchase. We are committed to providing you with the very best health and wellness technologies the world has to offer and would be thrilled to help solve the problem! In order to initiate a service or troubleshooting call, please fill out a technical support request.
How We Can Help
Our product lines are specifically chosen to assist and help eliminate pain. We WILL find a solution to your pain.
When you properly take care of your joints and muscles, your body is less prone to injury. Our wellness advisors will assist you in finding the methods that work for you.
Find complete relaxation. Our products will help you find a deep feeling of relaxation and help aid in overall wellness.
Ready To Live Your Life Without Pain?
Neustar Wellness Choices
ADDRESS: 739 11th AVE SW, Calgary, AB T2R 0E3
HOURS: Closed holidays
|Monday||10:00AM - 6:00PM|
|Wed - Friday||10:00AM - 6:00PM|
|Saturday||10:00AM - 6:00PM|