Technical Support

We apologize that you are having trouble with your purchase. We are committed to providing you with the very best health and wellness technologies the world has to offer and would be thrilled to help solve the problem!

In order to help, we need some information from you.

* Indicates A Required Field

Technical Support Request

What product do you need technical support for?

SaunaMassage Chair

If the product you need support for is NOT on this list, please visit the Returns & Warranty link below for info

Your Name *

Phone Number *

Your Email *

Address (The location of the product which requires service) *

Address 2

City *

Province *

Postal Code *

Product Name / Description *

Details (Fully describe the issue, including any attempts that have been made to resolve it) *

Invoice number (if you know it)

Serial # *

Please contact me by *
PhoneEmail

General Service hours are Monday through Friday. You will be contacted
within a few days from submission. Closed on most Holidays.

 

IntelliBED Warranty Form

1 Step

* Indicates A Required Field

Your First Name *

Your Last Name *

Phone Number *

Your Email *

Address *

Address 2

City *

Province *

Postal Code *

 


2 Step

What is Covered under our Warranty?

Manufacturing defects in the mattress. Replacement of one piece does not automatically constitute replacement of the other piece. Our limited warranty is provided to the original purchaser. Satin trade labels and white law labels MUST be intact to validate our warranty. If a defect is found and the mattress is repaired or replaced, the warranty does NOT start over, but the customer will have the remaining years left from the original date of purchase. (Warranty Pick Up / Exchange fees apply)

What is Excluded Under our Warranty?

- Normal Body impressions of 3/4" inch or less
- Normal wear and tear
- Merchandise sold as is, distressed or floor models (Unless other agreements were documented at the time of purchase)
- Firmness preference of the product
- Material Softening

Warranty is Void and does not apply if the mattress or box spring has been subjected to obvious abuse or improper care or maintenance such as, but not limited to:

- Stains or Soiling
- Burns
- Odors (including cigarette smoke)
- Inadequate support from improper box spring or frame (queen and king mattresses MUST have a frame that has sufficient center support)
- Bent or broker border wires
- Upholstery compaction or excessive softening due to insufficient turning (Consult your warranty documentation)
- Mattress damage including drag marks when moving the mattress or box spring
- Improper storage

Please initial here that you read and understand the above. *


3 Step

* Indicates A Required Field

Product Code *

Manufacture Date *

Manufacturer Registry Number *

Date of Purchase

Is this a replacement product?
YesNoOther

Nature of complaint

Please Explain your concern

Do the box springs match the mattress?
YesNoOther

Frame/Support
Wood FrameMetal FrameWood SlatsOuter Frame support onlyOuter Frame with middle beam supportOuter Frame with middle Leg with beam supportOTHER

IF Other, please describe

Did you rotate the mattress per warranty instructions?
YesNo

If YES, please explain how often

If body impressions exist, measure the depression in an area where there is NO stitching by placing a straight edge across the area and using a ruler to measure the depth of the depression on top of the quilting. Please note the depression amounts below, in inches.

Mattress Right in inches

Mattress Left in inches

Is the mattress manufactured by IntelliBED?
YesNo

Does the foundation match the mattress?
YesNo

Is the mattress stained or soiled in any way?
YesNo

Has either the mattress or foundation ever been replaced?
YesNo


4 Step

In order for the claim to be processed, a copy of the Bill of Sale and Photo(s) must be attached.

* Indicates A Required Field

Attach Bill of Sale *

Photo #1 *

Photo #2

Photo #3

Photo #4

Photo #5


FAQs

Product Manuals

How We Can Help

Neustar - pain relief

Pain Relief

Our product lines are specifically chosen to assist and help eliminate pain. We WILL find a solution to your pain.

neustar - injury prevention

Injury Prevention

When you properly take care of your joints and muscles, your body is less prone to injury. Our wellness advisors will assist you in finding the methods that work for you.

Neustar - relaxation

Relaxation

Find complete relaxation. Our products will help you find a deep feeling of relaxation and help aid in overall wellness.

Book your FREE consultation with a Wellness Advisor

divider

Neustar Wellness Choices

ADDRESS: 739 11th AVE SW, Calgary, AB T2R 0E3

PHONE: 587-331-9292

HOURS: Closed holidays

Sunday Closed
Monday 10:00AM - 6:00PM
Tuesday Closed
Wed - Friday 10:00AM - 6:00PM
Saturday 10:00AM - 6:00PM